{"id":209887,"date":"2023-12-09T13:47:02","date_gmt":"2023-12-09T12:47:02","guid":{"rendered":"https:\/\/www.anima-consulting.com\/project\/empathizing-with-the-user-and-co-creation-of-solutions\/"},"modified":"2024-02-20T18:02:13","modified_gmt":"2024-02-20T17:02:13","slug":"empathizing-with-the-user-and-co-creation-of-solutions","status":"publish","type":"project","link":"https:\/\/www.anima-consulting.com\/en\/project\/empathizing-with-the-user-and-co-creation-of-solutions\/","title":{"rendered":"Empathizing with the user and Co-creation of solutions"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(0,0,0,0.4)&#8221; background_image=&#8221;https:\/\/www.anima-consulting.com\/wp-content\/uploads\/2023\/12\/empatizando-con-el-usuario-co-creaciones-de-soluciones_anima-consulting_01.webp&#8221; background_blend=&#8221;multiply&#8221; min_height=&#8221;500px&#8221; custom_padding=&#8221;||150px||false|false&#8221; background_last_edited=&#8221;on|desktop&#8221; background_size_phone=&#8221;cover&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|true&#8221; custom_padding=&#8221;||||true|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;||align-items: center !important;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_3_text_color=&#8221;#FFFFFF&#8221; header_3_letter_spacing=&#8221;4px&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;4.6%||7px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; border_color_left=&#8221;RGBA(255,255,255,0)&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: center;\">PROJECTS<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;50px&#8221; header_line_height=&#8221;1.5em&#8221; header_3_font=&#8221;|600|||||||&#8221; header_3_text_color=&#8221;#FFFFFF&#8221; header_3_font_size=&#8221;32px&#8221; header_3_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;||15px||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; header_font_size_tablet=&#8221;44px&#8221; header_font_size_phone=&#8221;34px&#8221; header_font_size_last_edited=&#8221;on|tablet&#8221; border_color_left=&#8221;RGBA(255,255,255,0)&#8221; global_colors_info=&#8221;{}&#8221; header_font_size__hover_enabled=&#8221;on|desktop&#8221; header_font_size__hover=&#8221;50px&#8221;]<\/p>\n<h1><b>EMPATHIZING WITH THE USER<\/b> <b>AND CO-CREATION OF SOLUTIONS<\/b><\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_3_font=&#8221;|600|||||||&#8221; header_3_text_color=&#8221;#262d36&#8243; header_3_font_size=&#8221;32px&#8221; header_3_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; border_color_left=&#8221;RGBA(255,255,255,0)&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.anima-consulting.com\/wp-content\/uploads\/2023\/09\/line-white.png\" width=\"110\" height=\"5\" alt=\"\" class=\"wp-image-163 aligncenter size-full\"><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|300|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;20px&#8221; text_line_height=&#8221;1.5em&#8221; background_layout=&#8221;dark&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">Mobility<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; background_enable_image=&#8221;off&#8221; background_size=&#8221;contain&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;80%&#8221; custom_margin=&#8221;25px||||false|true&#8221; custom_padding=&#8221;0px||0px||true|true&#8221; animation_direction=&#8221;bottom&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;||align-items: center !important;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|300|||||||&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;|10%|||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"color: #522d56;\"><strong>METHODOLOGIES<br \/><\/strong><\/span><span>Ideation, co-creation and validation workshops \u00a0<span style=\"color: #522d56;\">|<\/span><\/span><span>\u00a0<\/span><span> Focus Group\u00a0 <span style=\"color: #522d56;\">|<\/span> \u00a0<\/span><span>Design thinking methodology\u00a0\u00a0 <span style=\"color: #522d56;\">|<\/span><\/span><span>\u00a0<\/span><span>\u00a0Visual thinking\u00a0\u00a0 <span style=\"color: #522d56;\">|\u00a0 <\/span><\/span><span>Prototyping, Mockups, Wireframes\u00a0 <span style=\"color: #522d56;\">|<\/span><\/span><span>\u00a0<\/span><span>\u00a0Business Model Canvas<\/span><\/p>\n<p><span style=\"color: #522d56;\"><strong>SECTOR<\/strong><\/span><br \/>Mobility<\/p>\n<p><span style=\"color: #522d56;\"><strong>YEAR<\/strong><\/span><br \/>2021<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;30px||||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; custom_css_main_element=&#8221;||align-items: center !important;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; header_3_font=&#8221;|600|||||||&#8221; header_3_text_color=&#8221;#262d36&#8243; header_3_font_size=&#8221;36px&#8221; header_3_line_height=&#8221;1.3em&#8221; width=&#8221;90%&#8221; max_width=&#8221;90%&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_margin_tablet=&#8221;50px||0px||false|false&#8221; custom_margin_phone=&#8221;50px||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;||||false|false&#8221; header_3_font_size_tablet=&#8221;36px&#8221; header_3_font_size_phone=&#8221;30px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; border_color_left=&#8221;RGBA(255,255,255,0)&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Description<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_3_font=&#8221;|600|||||||&#8221; header_3_text_color=&#8221;#262d36&#8243; header_3_font_size=&#8221;32px&#8221; header_3_line_height=&#8221;1.3em&#8221; width=&#8221;90%&#8221; max_width=&#8221;90%&#8221; custom_margin=&#8221;5px||25px||false|false&#8221; custom_padding=&#8221;|0px|||false|false&#8221; border_color_left=&#8221;RGBA(255,255,255,0)&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.anima-consulting.com\/wp-content\/uploads\/2023\/09\/separator-big.png\" width=\"99\" height=\"5\" alt=\"\" class=\"wp-image-345 alignleft size-full\"><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|300|||||||&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.6em&#8221; custom_margin=&#8221;25px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Our client was considering offering a <b>mobility solution<\/b> to riders who perform service deliveries, merging the world of parcel delivery and moto sharing.<\/p>\n<p>Through workshops, <b>the needs and journey of these riders were<\/b> <b>explored<\/b>, with the aim of <b>designing<\/b> <b>a<\/b> <b>delivery<\/b> <b>backpack<\/b> that can be integrated with the vehicle concept already launched on the market that would connect with the needs of its carriers and <b>validate possible business models.<\/b> <\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/www.anima-consulting.com\/wp-content\/uploads\/2023\/10\/publicaciones-bg-left.png&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;center_left&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; background_last_edited=&#8221;on|phone&#8221; background_enable_image_phone=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f6f6f6&#8243; max_width=&#8221;80%&#8221; custom_margin=&#8221;27px||||false|false&#8221; custom_padding_tablet=&#8221;||60px||false|false&#8221; custom_padding_phone=&#8221;||60px||false|false&#8221; animation_direction=&#8221;bottom&#8221; custom_css_main_element=&#8221;align-items: center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;20px|10px|20px|10px|false|true&#8221; custom_padding_tablet=&#8221;0px|10px|20px|10px|false|true&#8221; custom_padding_phone=&#8221;0px|10px|0px|10px|false|true&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.anima-consulting.com\/wp-content\/uploads\/2023\/12\/Anima-Consulting_Icon-33.png&#8221; title_text=&#8221;Anima-Consulting_Icon-33&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;140px&#8221; width_tablet=&#8221;60%&#8221; width_phone=&#8221;40%&#8221; width_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#532e56&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;|25px||25px|false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Constructing a rider\u2019s journey<\/p>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#522D56&#8243; divider_weight=&#8221;2px&#8221; disabled_on=&#8221;off|off|on&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;70%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|10px|0px|10px|false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.anima-consulting.com\/wp-content\/uploads\/2023\/12\/Anima-Consulting_Icon-34.png&#8221; title_text=&#8221;Anima-Consulting_Icon-34&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;140px&#8221; width_tablet=&#8221;60%&#8221; width_phone=&#8221;40%&#8221; width_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#532e56&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;|25px||25px|false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">Co-creation of the ideal backpack<\/p>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#522D56&#8243; divider_weight=&#8221;2px&#8221; disabled_on=&#8221;off|off|on&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;70%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;60px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|10px|0px|10px|false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.anima-consulting.com\/wp-content\/uploads\/2023\/12\/Anima-Consulting_Icon-35.png&#8221; title_text=&#8221;Anima-Consulting_Icon-35&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;140px&#8221; width_tablet=&#8221;60%&#8221; width_phone=&#8221;40%&#8221; width_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#532e56&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;|25px||25px|false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">Creation of services around mobility<\/p>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#522D56&#8243; divider_weight=&#8221;2px&#8221; disabled_on=&#8221;off|on|on&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;70%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;100px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|10px|0px|10px|false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.anima-consulting.com\/wp-content\/uploads\/2023\/12\/Anima-Consulting_Icon-36.png&#8221; title_text=&#8221;Anima-Consulting_Icon-36&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;140px&#8221; width_tablet=&#8221;60%&#8221; width_phone=&#8221;40%&#8221; width_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#532e56&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;|25px||25px|false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">Validation of the business model<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;80%&#8221; custom_padding=&#8221;||0px||false|false&#8221; custom_css_main_element=&#8221;align-items: center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_delay=&#8221;30ms&#8221; 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font_icon=&#8221;&#x7b;||divi||400&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;75px&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; body_text_align=&#8221;center&#8221; body_text_color=&#8221;#522d56&#8243; body_font_size=&#8221;20px&#8221; body_line_height=&#8221;1.6em&#8221; background_enable_color=&#8221;off&#8221; use_background_color=&#8221;off&#8221; custom_margin=&#8221;||20px||false|false&#8221; background_last_edited=&#8221;on|phone&#8221; use_background_color_phone=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\">\u201cThe Glovo backpack is very practical because I can fold it when I do not have any order yet. And that gives me more mobility with the bike\u201d.<\/p>\n<p>[\/et_pb_testimonial][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|300|||||||&#8221; text_text_color=&#8221;#65567B&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.5em&#8221; text_orientation=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Rider<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; background_enable_image=&#8221;off&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_right&#8221; position_origin_r=&#8221;top_right&#8221; horizontal_offset=&#8221;0px&#8221; z_index=&#8221;500&#8243; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; 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background_image=&#8221;https:\/\/www.anima-consulting.com\/wp-content\/uploads\/2023\/09\/01sm.png&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_right&#8221; background_horizontal_offset=&#8221;0%&#8221; background_vertical_offset=&#8221;0%&#8221; custom_padding=&#8221;20px||20px||false|false&#8221; custom_padding_tablet=&#8221;20px||0px||false|false&#8221; custom_padding_phone=&#8221;20px||0px||false|false&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; animation_direction=&#8221;bottom&#8221; background_last_edited=&#8221;on|tablet&#8221; background_horizontal_offset_tablet=&#8221;0%&#8221; custom_css_main_element=&#8221;align-items: center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; header_3_font=&#8221;|600|||||||&#8221; header_3_text_color=&#8221;#532e56&#8243; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.3em&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; width=&#8221;90%&#8221; max_width=&#8221;90%&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; border_color_left=&#8221;RGBA(255,255,255,0)&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><b>UNDERSTANDING THE CONTEXT <br \/>AND THE RIDER JOURNEY<\/b><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; header_3_font=&#8221;|600|||||||&#8221; header_3_text_color=&#8221;#262d36&#8243; header_3_font_size=&#8221;32px&#8221; header_3_line_height=&#8221;1.3em&#8221; width=&#8221;90%&#8221; max_width=&#8221;90%&#8221; custom_margin=&#8221;5px||25px||false|false&#8221; custom_padding=&#8221;|0px|||false|false&#8221; border_color_left=&#8221;RGBA(255,255,255,0)&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.anima-consulting.com\/wp-content\/uploads\/2023\/09\/separator-big.png\" width=\"99\" height=\"5\" alt=\"\" class=\"wp-image-345 alignleft size-full\"><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|300|||||||&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;25px||||false|false&#8221; custom_padding=&#8221;|50px|||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><b>Qualitative research<\/b> with riders, with the aim of <b>exploring their contex<\/b>t and <b>detecting their needs<\/b>: motivations, habits and tastes within the world of riders.<\/p>\n<p>Identification of the <b>drivers<\/b> for the choice of the vehicle with which to make their deliveries and detect <b>barriers and pain points<\/b> throughout the journey.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;20px||20px||false|false&#8221; scroll_vertical_motion_enable=&#8221;on&#8221; scroll_vertical_motion=&#8221;0|50|50|100|1.5|0|0&#8243; scroll_fade_enable=&#8221;on&#8221; 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custom_padding_phone=&#8221;0px||||false|false&#8221; custom_css_main_element=&#8221;align-items: center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; background_enable_image=&#8221;off&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_right&#8221; background_horizontal_offset=&#8221;-10%&#8221; background_vertical_offset=&#8221;0%&#8221; custom_padding=&#8221;20px||20px||false|false&#8221; custom_padding_tablet=&#8221;0px||20px||false|false&#8221; custom_padding_phone=&#8221;0px||20px||false|false&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; scroll_vertical_motion=&#8221;0|50|50|100|1.5|0|0&#8243; scroll_fade=&#8221;0|50|50|100|10%|100|100&#8243; custom_css_main_element=&#8221;align-items: center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.anima-consulting.com\/wp-content\/uploads\/2023\/12\/empatizando-con-el-usuario-co-creaciones-de-soluciones_anima-consulting_F2.webp&#8221; alt=&#8221;Dise\u00f1ar el User Journey&#8221; title_text=&#8221;empatizando-con-el-usuario-co-creaciones-de-soluciones_anima-consulting_F2&#8243; force_fullwidth=&#8221;on&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/www.anima-consulting.com\/wp-content\/uploads\/2023\/09\/02sm.png&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_right&#8221; custom_padding=&#8221;20px||20px||false|false&#8221; animation_direction=&#8221;bottom&#8221; custom_css_main_element=&#8221;align-items: center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; header_3_font=&#8221;|600|||||||&#8221; header_3_text_color=&#8221;#532e56&#8243; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.3em&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; width=&#8221;90%&#8221; max_width=&#8221;90%&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; border_color_left=&#8221;RGBA(255,255,255,0)&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><b>CO-CREATION<br \/><\/b> <b>THE IDEAL BOX<\/b><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; header_3_font=&#8221;|600|||||||&#8221; header_3_text_color=&#8221;#262d36&#8243; header_3_font_size=&#8221;32px&#8221; header_3_line_height=&#8221;1.3em&#8221; width=&#8221;90%&#8221; max_width=&#8221;90%&#8221; custom_margin=&#8221;5px||25px||false|false&#8221; custom_padding=&#8221;|0px|||false|false&#8221; border_color_left=&#8221;RGBA(255,255,255,0)&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.anima-consulting.com\/wp-content\/uploads\/2023\/09\/separator-big.png\" width=\"99\" height=\"5\" alt=\"\" class=\"wp-image-345 alignleft size-full\"><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|300|||||||&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;25px||||false|false&#8221; custom_margin_tablet=&#8221;25px||60px||false|false&#8221; custom_margin_phone=&#8221;25px||60px||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;|50px|||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><b>Co<\/b><b>-creation<\/b> <b>session<\/b> to assess the current box and define the <b>essential aspects<\/b> of the ideal box: <b>prioritization<\/b> of key elements, <b>positive and negative aspects<\/b> of the box at a functional\/operational level (size, space, thermal properties, fastenings, compartments, etc.) and aspects to <b>refine\/improve<\/b>.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/www.anima-consulting.com\/wp-content\/uploads\/2023\/12\/empatizando-con-el-usuario-co-creaciones-de-soluciones_anima-consulting_F2.webp&#8221; alt=&#8221;Dise\u00f1ar el User Journey&#8221; title_text=&#8221;empatizando-con-el-usuario-co-creaciones-de-soluciones_anima-consulting_F2&#8243; force_fullwidth=&#8221;on&#8221; disabled_on=&#8221;off|off|on&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; max_width=&#8221;80%&#8221; custom_margin=&#8221;||||false|false&#8221; custom_css_main_element=&#8221;align-items: center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/www.anima-consulting.com\/wp-content\/uploads\/2023\/09\/03sm.png&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_right&#8221; background_vertical_offset=&#8221;0%&#8221; custom_padding=&#8221;20px||20px||false|false&#8221; custom_padding_tablet=&#8221;20px||0px||false|false&#8221; custom_padding_phone=&#8221;20px||0px||false|false&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; animation_direction=&#8221;bottom&#8221; custom_css_main_element=&#8221;align-items: center;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; header_3_font=&#8221;|600|||||||&#8221; header_3_text_color=&#8221;#532e56&#8243; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.3em&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; width=&#8221;90%&#8221; max_width=&#8221;90%&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; border_color_left=&#8221;RGBA(255,255,255,0)&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3><b>DEFINITION OF<br \/>THE BUSINESS MODEL<\/b><\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; header_3_font=&#8221;|600|||||||&#8221; header_3_text_color=&#8221;#262d36&#8243; header_3_font_size=&#8221;32px&#8221; header_3_line_height=&#8221;1.3em&#8221; width=&#8221;90%&#8221; max_width=&#8221;90%&#8221; custom_margin=&#8221;5px||25px||false|false&#8221; custom_padding=&#8221;|0px|||false|false&#8221; border_color_left=&#8221;RGBA(255,255,255,0)&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.anima-consulting.com\/wp-content\/uploads\/2023\/09\/separator-big.png\" width=\"99\" height=\"5\" alt=\"\" class=\"wp-image-345 alignleft size-full\"><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|300|||||||&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;25px||||false|false&#8221; custom_padding=&#8221;|50px|||false|false&#8221; locked=&#8221;off&#8221; 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